Script Practice

Working replicas of the live Genesys scripts. Click through a real call — the buttons, dropdowns and validation all behave the way they do on the floor.

This is practice, not Genesys. Nothing you type is saved, recorded or sent anywhere. The dialer, callback scheduling and DNC actions are stubbed — everything else is the real script logic, pulled straight from the Genesys export.

Your name

First name only Saved This is the name the script introduces you with. We only give our first name on calls — so first name only, exactly as you'd say it out loud.

Choose your queue

Each queue is its own guided script. Compass Protect is live in this demo; the rest are shown greyed as Coming soon — the same way new queues appear on the live tool before they’re switched on.

Inbound and outbound are not the same call

Outbound / Callback: the dialer hands you the customer. Their name is already on screen — read it, don't ask for it. You are verifying details.

Inbound: you get a phone number and nothing else — every {firstname} in the script renders blank. Don't ask for their name. Greet them and search while you're talking: set Manual Reentry? → Yes to unlock the fields, enter throwaway info to get through, then put the caller's number in the Phone Number box and hit Search. The account pulls itself up — their name is on screen before you've finished the greeting. You are looking them up, not interviewing them.

The second phone box is a different field

There are two Phone Number boxes in the script and they are not the same field. The one in the sales section is homephone — that's the one Search fills. The one on the confirm step is number1, and Search never touches it. Filling the first does nothing for the second, which is why it gets missed. Type the number again on the confirm step.

Your practice customer

Choose your region

Script Practice